Fulfilment Policy

At Order of Lilith, we are dedicated to providing our customers with high-quality spiritual products, services, and digital content. This Fulfillment Policy outlines the process of order fulfillment, delivery timelines, digital product access, and service execution. Please review this policy carefully before making a purchase.

1. Order Processing & Fulfillment Timeframes

1.1 Processing Time for Physical Orders

  • Standard Order Processing: Physical items such as talismans, charms, and spiritual tools are processed within 3-7 business days from the date of purchase.
  • Custom Orders: If your order includes a custom-made or personalized item, the processing time may extend to 10-14 business days depending on complexity.

1.2 Processing Time for Digital Products

  • Instant Downloads: Digital courses, e-books, and guides are available for instant download after payment confirmation.
  • Email Delivery: If a product requires email delivery (such as personalized PDFs), it will be sent within 24-48 hours after purchase.

1.3 Processing Time for Rituals & Spellwork

  • Booking Confirmation: Rituals and spells are scheduled within 24-48 hours after payment is received.
  • Completion Timeline: The timeframe for spellwork varies based on complexity but typically ranges from 3 to 14 days.
  • Updates & Reports: If applicable, clients will receive progress updates or a final report via email once the ritual is completed.

2. Shipping & Delivery for Physical Products

2.1 Shipping Methods & Estimated Delivery Times

We offer standard and express shipping through reliable carriers. Estimated delivery times vary based on location:

  • Domestic Shipping (Within [Your Country]): 5-10 business days
  • International Shipping: 10-30 business days (varies based on customs processing and carrier delays)

2.2 Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.
  • Customers are responsible for any import duties, customs fees, or additional taxes imposed by their country.

2.3 Tracking Information

  • Orders with tracking will receive a tracking number via email once the order is shipped.
  • If tracking is not available for your location, we will notify you before processing your order.

2.4 Delayed or Lost Shipments

  • Carrier Delays: Order of Lilith is not responsible for shipping delays caused by carriers, weather conditions, or customs processing.
  • Lost Packages: If your order is lost in transit, please contact us at powerofmagick666@gmail.com so we can assist you in filing a claim with the carrier.

3. Delivery of Digital Products & Services

3.1 Access to Digital Courses & Downloads

  • Digital courses and files will be accessible immediately upon successful payment.
  • Customers will receive a download link via email.
  • If you do not receive access within 24 hours, please check your spam folder or contact us.

3.2 Spellwork & Rituals Delivery

  • Rituals and spellwork are performed based on divine timing and spiritual guidance.
  • A completion report, photo, or video proof may be provided (if applicable).
  • Spiritual work is intangible, and while we commit to performing the service as described, we do not guarantee specific outcomes.

4. Order Cancellations & Modifications

4.1 Cancellation Policy

  • Physical Products: Orders can only be canceled within 24 hours of purchase. Once processing begins, cancellations are not allowed.
  • Digital Products & Services: Due to the nature of our spiritual work, all sales are final, and cancellations are not permitted once the service or digital product has been delivered.

4.2 Modifications to Orders

  • If you need to update your shipping address or modify an order, contact us within 24 hours of purchase at powerofmagick666@gmail.com.
  • After processing begins, modifications may not be possible.

5. Returns, Refunds & Exchanges

5.1 No Refund & No Return Policy

Due to the spiritual nature of our products and services, we maintain a strict no refund, no return policy. Please review our Return & Refund Policy for full details.

5.2 Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging.
  • We will assess the issue and may offer a replacement or store credit at our discretion.

6. Customer Responsibilities

By purchasing from Order of Lilith, you agree to:

  • Provide accurate billing and shipping information to avoid delays.
  • Check email (including spam/junk folders) for order confirmations and updates.
  • Understand that spiritual services and products are subjective and may not yield guaranteed results.

7. Chargebacks & Payment Disputes

Attempting to dispute a charge for a fulfilled order or service that falls under this Fulfillment Policy may result in:

  • Permanent ban from purchasing future services.
  • Legal action if fraudulent disputes are initiated.

We encourage you to contact us first before filing a dispute.

8. Force Majeure Clause

Order of Lilith is not liable for delays or failures in fulfillment due to:

  • Natural disasters, pandemics, or extreme weather
  • Customs delays, carrier strikes, or supply chain disruptions
  • Government regulations or acts beyond our control

If such events occur, we will communicate updates and work towards a resolution.

9. Contact Information

For any questions or concerns regarding our Fulfillment Policy, reach out to:
📧 Email: powerofmagick666@gmail.com

By making a purchase on our website, you acknowledge, understand, and agree to this Fulfillment Policy.

Thank you for choosing Order of Lilith! Your spiritual journey is our priority.