Privacy Policy

At Order of Lilith, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products and services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

1.1 Personal Information

We collect personal information that you provide voluntarily, including but not limited to:

  • Full Name
  • Email Address
  • Phone Number (if provided)
  • Billing & Shipping Address
  • Payment Information (processed securely through third-party payment gateways)

1.2 Non-Personal Information

We may also collect non-personal data, such as:

  • IP Address
  • Browser Type & Version
  • Device Type & Operating System
  • Website Usage & Interaction Data (e.g., pages visited, time spent, referral sources)

1.3 Cookies & Tracking Technologies

We use cookies, web beacons, and tracking pixels to enhance your browsing experience and improve our website. These technologies help us:

  • Recognize returning visitors
  • Remember preferences and settings
  • Analyze website traffic and performance

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing & Fulfillment

  • To process transactions and deliver products, services, and digital content
  • To send order confirmations, invoices, and updates

2.2 Customer Support & Communication

  • To respond to inquiries, requests, or complaints
  • To send service-related notifications

2.3 Marketing & Promotions

  • To send promotional emails, newsletters, and special offers (you can opt out at any time)
  • To personalize your experience and recommend relevant products/services

2.4 Security & Fraud Prevention

  • To detect and prevent fraudulent transactions
  • To protect our website from cyber threats and unauthorized access

2.5 Website Improvement & Analytics

  • To analyze user behavior and enhance website functionality
  • To troubleshoot technical issues and improve user experience

3. How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:

  • SSL Encryption for secure transactions
  • Secure Payment Processing (we do NOT store payment details)
  • Restricted Access to personal information
  • Regular Security Audits and monitoring for vulnerabilities

Despite our best efforts, no online transaction is 100% secure. We encourage you to use strong passwords and avoid sharing personal data over unencrypted channels.

4. Sharing & Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data in the following situations:

4.1 Third-Party Service Providers

We work with trusted third-party providers for:

  • Payment Processing (e.g., PayPal, Stripe)
  • Email Marketing (e.g., MailChimp, Klaviyo)
  • Shipping & Order Fulfillment

These providers only receive necessary information to complete their services and are obligated to keep it confidential.

4.2 Legal Compliance & Protection

We may disclose personal data if required by law or if necessary to:

  • Comply with legal obligations or court orders
  • Investigate fraud, threats, or security issues
  • Protect our rights, business, and customers

4.3 Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred to the new entity with continued privacy protections.

5. Your Rights & Choices

You have the following rights regarding your personal information:

5.1 Access & Correction

You can request a copy of your personal data and update or correct any inaccuracies.

5.2 Opt-Out of Marketing Communications

You may unsubscribe from emails and newsletters at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

5.3 Data Deletion & Restriction

You can request account deletion or data restriction under certain conditions. However, some information may be retained for legal or business reasons.

6. Data Retention Policy

We retain personal information only as long as necessary for the purposes outlined in this policy. The retention period depends on:

  • Legal & Regulatory Requirements
  • Business Needs & Order History
  • Fraud Prevention & Security Monitoring

7. Children's Privacy

Our website is not intended for individuals under 18. We do not knowingly collect or store information from minors. If we become aware of such data, we will take steps to delete it.

8. International Data Transfers

If you are accessing our website from outside [Insert Country], your data may be stored and processed in our country of operation or by third-party providers in other jurisdictions. By using our services, you consent to this data transfer.

9. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security measures. Please review their policies before sharing personal data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date". Your continued use of our website constitutes acceptance of any changes.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us at:
📧 Email: powerofmagick666@gmail.com

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.

Thank you for choosing Order of Lilith! Your privacy is sacred, and we are committed to keeping it protected.